Last updated 21 July 2026

Refund & Cancellation Policy

We would rather you leave and get your money back than stay and resent it. Three ways to get a refund, set out plainly.

1. Seven days, no questions

Cancel within seven calendar days of payment and we refund the full amount. No conditions, no explanation needed, no exit call.

Email hello@theinsightcareers.com with the word "refund" and your name. One line is enough.

This applies whether or not the cohort has started, and whether or not you have attended sessions.

2. The money-back guarantee

Do the work for four weeks. If nothing has changed in how you work, we refund the full fee.

To be eligible, all three of the following must be true:

You attended at least four of the six live sessions.
You submitted the assignments for weeks one to four.
You emailed us by day 45, counted from the cohort start date.

We will not ask you to prove that nothing changed, or argue the point with you. We will check the two attendance and submission conditions, because those are the conditions of the guarantee. If they are met, we refund in full.

3. If we cancel

If we cancel a cohort, or cannot run it as described, you choose: a full refund, or a place in the next cohort at no additional cost.

When you cannot claim a refund

After day 45 of the cohort, outside the two windows above.
If you were removed from the program for abusive or disruptive conduct.
Where you have already moved your place to a later cohort and the seven-day window on the original payment has passed. In that case the guarantee still applies to the cohort you actually attend.

How refunds are processed

Refunds are returned to the original payment method. We cannot send a refund to a different account.
We process refunds within ten working days of approving the request. Your bank may take a few days more to show it.
The full amount you paid is returned. We do not deduct payment gateway charges from your refund.
If you paid by instalment or EMI, we refund what you have paid to date and cancel the remaining instalments.

Moving instead of refunding

If the problem is timing rather than the program, you can move your place to the next cohort once, free of charge, by telling us before the end of week three. See our terms.

How to ask

Email hello@theinsightcareers.com. Include your name and which of the above you are claiming. We will confirm within two working days.

This policy is not legal advice and we would recommend having it reviewed by a lawyer before relying on it commercially.